AI made simple for small businesses.
Most customer service is responsive, but expensive. We make it affordable and available 24/7 with AI that actually sounds human.
Trusted by
Everything you need to handle customer queries.
Effortlessly handle questions and bookings with AI-powered support.
Your customers use WhatsApp to chat with you as they normally would. They receive detailed, personalised messages 24/7 instantly.
Our Team
We're a pair of engineers providing small businesses with enterprise-grade AI.
James Scarr
Co-Founder / Engineer
My family ran a small business for 30 years (Ashby Boats), so I understand first-hand the challenges of running a small business.
I hold a first-class degree in Computer Science and I've worked for Amazon as a programming consultant for years. During which I've built software for Formula 1 and the NHS.
My aim with HelpHawk is to bring the enterpise-grade AI technology that I build for international companies to empower your business and help you compete in the modern world.
Selman Ay
Co-Founder / Engineer
I work in Data & AI for Amazon Web Services. I design scalable analytics platforms and lead high-impact data initiatives from enterprise reporting systems to real-time forecasting and alerting tools.
I also have thousands of subscribers on YouTube where I share insights on data engineering to help others level up and make smarter decisions with data.
With my experience in Data & AI, my goal with HelpHawk is to build AI and data solutions into your business that help you make better decisions.
Get started today
It's time to automate your customer service. Contact us below to get started.
Book a demoLoved by businesses nationwide.
Our software is so simple and intuitive that businesses and customers alike can't help but fall in love with it.
HelpHawk has transformed our customer support experience. Their AI responses are so natural that our customers can't tell they're talking to an AI.
Sheryl BergeCEO at Lynch LLC
The data analysis reports from HelpHawk have been eye-opening. We now understand exactly what our customers are asking about most frequently.
Amy HahnDirector at Velocity Industries
Our booking system used to be a nightmare of manual processes. HelpHawk's automation has streamlined everything - appointments are now handled seamlessly.
Leland KiehnFounder of Kiehn and Sons
The dedicated live support calls from HelpHawk's team have been invaluable. They've helped us optimize our AI assistant and provided insights we never would have discovered on our own.
Erin PowlowskiCOO at Armstrong Inc
Our company-specific AI assistant knows our business inside and out, and can answer complex questions about our services with remarkable accuracy.
Peter RenoldsFounder of West Inc
The AI support that HelpHawk provides is perfect. Their AI handles routine queries efficiently.
Amy HahnDirector at Velocity Industries
Simple pricing, for everyone.
It doesn't matter what size your business is, we have the perfect plan for you.
Starter
Good for anyone who is self-employed and just getting started.
£49
- Answer 100 monthly customer questions
- Receive a monthly data analysis report
- Email support
Small business
Perfect for small businesses.
£149
- Answer 10,000 monthly customer questions
- Receive a weekly interactive data analysis report and recommendations
- Dedicated live support
- Automated booking support
- Customise AI to match your brand voice
- Advanced features like reminding customers of upcoming appointments
Medium business
For larger high volume companies.
£299
- Answer 100,000 monthly customer questions
- Receive a weekly interactive data analysis report and recommendations
- Dedicated live support
- Custom data integration points
Frequently asked questions
If you can't find what you're looking for, email our support team and if you're lucky someone will get back to you.
How human-like is your AI customer support?
Our AI responses are indistinguishable from human agents. Using advanced natural language processing, we ensure responses are empathetic and maintain a natural conversation flow.
How does the data analysis reporting work?
Our system analyzes customer interactions to generate reports on common questions, sentiment, and trends. These insights help you make data-driven decisions to improve your business.
Can I customize the AI assistant for my specific business?
Yes! We train your AI assistant using Amazon Bedrock on your company data, including product info and FAQs. This ensures accurate, business-specific responses.
What kind of support do you offer for the AI system?
We provide dedicated live support calls with AI experts who help optimize your system and review performance metrics. Our team is always available for technical support.
How does the automated booking system work?
Our booking system integrates with your calendar to handle appointments automatically. It manages scheduling, sends reminders, and learns from your preferences.
Is my business data secure with HelpHawk?
Absolutely. We use encrypted storage and comply with major data protection regulations. Your data remains secure through Amazon Bedrock's infrastructure.
How long does it take to set up HelpHawk?
Most businesses are up and running within 1-2 weeks. We provide dedicated onboarding support to ensure a smooth transition.
Can I integrate HelpHawk with my existing systems?
Yes, we offer seamless integration with popular CRM systems and business tools. Our API-first approach makes connecting with your existing tech stack easy.
What kind of businesses can benefit from HelpHawk?
HelpHawk is ideal for small to medium-sized businesses wanting 24/7 customer support and automation. We work with various industries including professional services, retail, and healthcare.